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"Citizen Systems"

Undocumented Limitations

Citizen systems typically have undocumented limitations that can undermine their usefulness. Data and functional minimum requirements are also rare, particularly with regard to data inputs, and inaccuracies tend to compound over time.

Technical Debt

Citizen developers are usually self-trained, and their systems rarely cater for ongoing change or upgrade. Hastily built or auto generated code can be difficult and time-consuming to understand, and it is common to discard even effective citizen systems when they resist interpretation.

Incomplete Handover

When the original citizen developer moves on, there is little time given to training their successor in anything more than the most basic operation.

Increased Risk

Overall, the prevalence of citizen systems exposes the organisation to risk, and professional system rehabilitation becomes critical to ensuring that systems are stable and effective.